Coronavirus (COVID-19) Guidance

Updated: 2nd April 2020 | 14:00

We are keeping a close eye on developments associated with the spread of Coronavirus (COVID-19), with the health and safety of our customers and our employees as our priority. Currently the FCO advises against all non-essential overseas travel due to the Coronavirus outbreak.

We have now postponed the opening of our campsites until 24th April at the earliest, and some campsites have also delayed their opening date beyond this. We will continue to review the dates for all campsites, following all government and public health advice to help combat this pandemic. Any affected customers will be contacted as quickly as possible in departure date order. We aim to do so 2 weeks before your departure date, unless your campsite has confirmed a longer delay.

Understandably, we’re currently receiving high volumes of calls and messages. We would urge you not to contact us right now, to allow us to deal with customers in departure date order. Thank you for your patience, and in the meantime if you have questions about your situation, please review our answers to some common questions below.


Common questions:


How can I stay up to date with the latest travel advice?

We advise all customers to stay up to date with the Government advice: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public.


What do I do if I’m due to travel to a destination where the FCO is advising against non-essential travel?

If the FCO advises against non-essential travel to your destination, and the advice stays this way 2 weeks before you are due to travel, then we will contact you to discuss your options.

The options we offer affected customers are currently under review by the Travel Industry and the Government. As soon as we know more, we’ll be back in touch to discuss the options available to you.


What do I do if I am due to travel to a destination that has Coronavirus cases, but there is no FCO advice against travel?

If there is no advice against travel the holidays will be provided as planned and normal booking conditions apply.


What will happen if my holiday can’t go ahead because the location is closed off?

If the FCO travel advice hasn’t changed we will endeavour to find you an alternative holiday, however, we recognise that the introduction of increased controls and restrictions introduced in many European countries will have a significant impact on our customers’ holidays, so we are currently assessing the situation. If a location is closed off or significant controls and restrictions remain 2 weeks before you are due to travel, then we will contact you to discuss your options.

The options we offer affected customers are currently under review by the Travel Industry and the Government. As soon as we know more, we’ll be back in touch to discuss the options available to you.


I've booked my travel arrangements myself. Am I protected?

For any travel arrangements, such as flights, ferry travel or car hire, made with a company other than Eurocamp Independent, then you will need to speak to the service provider/airline you made the booking with. They will have their own policy in regard to how they manage these claims.


What if I decide I don't want to travel?

If the FCO advice has not changed and holidays are operating as normal, your holiday will be subject to normal booking conditions and cancellation charges will apply. However, if you have strong concerns we may be able to amend your booking to an alternative destination or a date later in 2020. We will aim to assist you with this and will do so without charging any amendment fee. You may incur extra travel or accommodation costs if you choose to do this.


My balance is due, should I go ahead and pay?

During this time, we recognise flexibility is more important than ever. That’s why we’re adjusting the balance due date for 2020 holidays. Full payment will now be required 6 weeks before your departure date, instead of the normal 10 weeks.


I’ve been advised to self-isolate, can I cancel my holiday?

You would be subject to our cancellation charges, however, if this is a medical requirement and can be validated by your GP then you should contact your Travel Insurance provider to see if they will cover you for cancellation.


What do I do if I’m on holiday and there’s an outbreak on site?

If there is an outbreak on the campsite where you are staying, our resort team will follow local authority guidelines. Please comply with any additional screening measures that are put in place. If you develop symptoms, however mild, please follow the guidance of the overseas health authority.


What precautions should I be taking?

We recommend reading the general advice for travellers from the National Travel Health Network and Centre (NaTHNaC).

We always recommend everybody travels with adequate insurance cover. All insurance policies vary so we recommend speaking to your insurance company to clarify what cover is provided for situations arising due to the spread of Coronavirus.