How can I stay up to date with the latest travel advice?
We advise all customers to stay up to date with the Government advice: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public.
What do I do if I’m due to travel to a destination where the FCO is advising against non-essential travel?
If the FCO advises against non-essential travel to your destination, and the advice stays this way 2 weeks before you are due to travel, then we will contact you to discuss your options.
What do I do if I am due to travel to a destination that has Coronavirus cases, but there is no FCO advice against travel?
If there is no advice against travel the holidays will be provided as planned and normal booking conditions apply.
What will happen if my holiday can’t go ahead because the location is closed off?
If the FCO travel advice hasn’t changed we will endeavour to find you an alternative holiday, however, we recognise that the introduction of increased controls and restrictions introduced in many European countries will have a significant impact on our customers’ holidays, so we are currently assessing the situation. If a location is closed off or significant controls and restrictions remain 2 weeks before you are due to travel, then we will contact you to discuss your options.
My holiday has been cancelled and I’m not able to change my dates, transfer my holiday to a new date in 2021 or accept a credit note – how do I request a refund?
If your holiday has been cancelled and you are unable to find a suitable date to amend your booking to and are unable to accept a credit note, you can request a refund. You can do so by completing this form. Please be aware that although we are working hard to facilitate refunds, due to the volume of bookings affected this will take some considerable time. Please bear with us and we will confirm when your refund is being processed.
Can I transfer my 2020 booking to 2021?
If you are scheduled to depart before 30th June 2020, you have the option of transferring your holiday to 2021 without any of the normal amendment fees. Simply email us at firstname.lastname@example.org quoting your current booking reference and preferred dates for 2021. A member of our team will contact you to transfer your holiday and any monies paid to a new booking for 2021.
I've booked my travel arrangements myself. Am I protected?
For any travel arrangements, such as flights, ferry travel or car hire, made with a company other than Eurocamp Independent, then you will need to speak to the service provider/airline you made the booking with. They will have their own policy in regard to how they manage these claims.
What if I decide I don't want to travel?
If the FCO advice has not changed and holidays are operating as normal, your holiday will be subject to normal booking conditions and cancellation charges will apply. However, if you have strong concerns we may be able to amend your booking to an alternative destination, a date later in 2020 or alternatively a date in 2021. We will aim to assist you with this and will do so without charging any amendment fee. You may incur extra travel or accommodation costs if you choose to do this. Please contact a member of our team at email@example.com to discuss your options.
My balance is due, should I go ahead and pay?
During this time, we recognise flexibility is more important than ever. That’s why we’re adjusting the balance due date for 2020 holidays. Full payment will now be required 6 weeks before your departure date, instead of the normal 10 weeks.
I’ve been advised to self-isolate, can I cancel my holiday?
You would be subject to our cancellation charges, however, if this is a medical requirement and can be validated by your GP then you should contact your Travel Insurance provider to see if they will cover you for cancellation.
What do I do if I’m on holiday and there’s an outbreak on site?
If there is an outbreak on the campsite where you are staying, our resort team will follow local authority guidelines. Please comply with any additional screening measures that are put in place. If you develop symptoms, however mild, please follow the guidance of the overseas health authority.
What precautions should I be taking?
We recommend reading the general advice for travellers from the National Travel Health Network and Centre (NaTHNaC).
We always recommend everybody travels with adequate insurance cover. All insurance policies vary so we recommend speaking to your insurance company to clarify what cover is provided for situations arising due to the spread of Coronavirus.