We’ve collated the latest guidance and answers to common questions below, so whether you’re booking or preparing for a holiday, you can be fully informed.
2021 BOOKING CHANGES
What if I my holiday plans are affected due to Coronavirus/Covid-19?
If the FCDO advises against travel to your destination, or we decide your holiday can’t go ahead as planned, we’ll contact you at least two weeks before your departure date to give you the option of an alternative holiday this year or in 2022 with an incentive, a refund credit note with an incentive, or a full refund.
What if I decide I don’t want to travel?
We understand you may be apprehensive about future travel. If our holidays are operating as normal and no FCDO travel restriction is in place when you depart, your holiday will be subject to normal booking conditions and cancellation charges will apply.
As part of our Peace of Mind Promise, you can amend your booking to an alternative date or destination in 2021. Plus, if your destination country is categorised as Amber, Red, or ‘Green Watchlist’ you also have the option to transfer your booking to 2022, and the money you’ve paid for your original holiday will all be moved to your new one.
We are waiving any fees for making these changes, but please bear in mind that there may be other additional costs to do this (e.g. increases in travel costs, admin fees charged by travel operators, or differences in accommodation prices for alternative dates).
However, if you’d still prefer to cancel, please complete our cancellation form and we’ll process this for you as soon as possible.
Can I cancel if I need to self-isolate or quarantine on arrival in my destination?
At 3 weeks before departure if a destination requires people to quarantine when they arrive in the country – and there is no option to avoid a quarantine period by providing evidence of a negative COVID-19 test - you’ll be entitled to cancel with a full refund, or transfer to an alternative holiday.
Can I cancel based on the requirements for testing and/or the need to self-isolate or quarantine on return to the UK?
If you decide to not go ahead with your holiday due to any of the requirements when you return to the UK, the options available to you vary according to the Traffic Light colour category of your destination country. Click here for more details.
Can I amend my booking to a later date?
If you are concerned about travelling on your current holiday dates you can amend your holiday to a later date in 2021 without paying any amendment fees or losing any money you’ve paid*. Please contact our team to see what your amended holiday pricing and availability will be. Holidays including travel services are subject to a suppliers conditions and may include an amendment fee.
If your destination country is categorised as Amber, Red or ‘Green Watchlist’ you also have the option to transfer your booking to next year*. All the money you’ve paid for your original holiday will be moved to your new one, but if you have a holiday including travel services you will need to speak to our team to see if a transfer is possible with that supplier.
If you transfer your holiday to 2022 within 6 weeks of your scheduled 2021 departure date, then should you later decide to cancel your 2022 holiday, we will need to carry forward the minimum cancellation charge that applies on the day you transfer. Minimum charges will be as follows:
|Number of days before your 2021 holiday you transferred to 2022||Minimum cancellation charge as a % of holiday cost if you later cancel your 2022 holiday*|
|42 days or more||Loss of deposit|
|41 - 29 days||30% (if greater than deposit)|
|28 - 21 days||50%|
|20 - 11 days||70%|
|10 days or less||100%|
*Total holiday cost excludes insurance premiums, amendment fees, train and flight costs and any non refundable ferry deposits. Please note, the holiday transfer option is not available for promotional bookings, only for bookings made directly with us, either online or via our contact centre.
My 2021 booking was transferred from last year. Can I have a refund if it’s cancelled?
If we cancel your holiday due to FCDO travel restrictions, you will be entitled to a Refund Credit Note or refund, whichever you prefer.
If you no longer want to travel in 2021 you can choose to cancel your booking subject to the minimum cancellation charge agreed when you transferred your booking back in 2020. This charge will be based on the cancellation charges that applied on the day you transferred your holiday in 2020, detailed in the following table:
|Number of days before your 2020 holiday you transferred to 2021||In addition to retaining your deposit, the minimum cancellation charge as a % of holiday cost if you later cancel your transferred holiday*|
|More than 84 days||Loss of deposit|
|29 - 84 days||50%|
|22 - 28 days||70%|
|14 - 21 days||90%|
|Less than 14 days||100%|
*Total holiday cost excludes deposit paid, insurance premiums, amendment fees, train and flight costs and any non refundable ferry deposits.
If you want to transfer your holiday to 2022, you can do so without loss of any monies paid. In this situation, should you later decide to cancel, the same minimum cancellation charge will now be carried over to your 2022 transferred holiday. If you’re unsure what your minimum cancellation charge is please contact our team who can advise you.
Do I have to pay my balance for my upcoming booking?
Final balance can now be paid at six weeks rather than our usual twelve weeks. And our cancellation terms will not start until six weeks before you depart either, unless you transferred your 2020 holiday to 2021 and carried over cancellation charges.
If there is no FCDO guidance against leisure travel to your destination 6 weeks prior to your departure date, your balance will need to be paid at this point.
If the FCDO is advising against leisure travel to your destination when your balance is due, you can defer your final payment without cancelling your booking. In this case we’ll only ask you to pay your balance if we expect your holiday to go ahead, which we anticipate to be 3 weeks before your departure.
I booked my 2021 holiday with a Refund Credit Note after my 2020 holiday was cancelled. Can I choose to cancel it now and reinstate my RCN to use another time?
Bookings made using a Refund Credit Note are under the same terms and conditions as a new booking. If you no longer want to travel in 2021, you can cancel your holiday subject to a cancellation charge (currently £99 more than 41 days before departure).
I’ve booked my travel arrangements myself separately but they have been changed/cancelled by the operator. Can I cancel without penalty?
If you choose to cancel due to changes with your travel arrangements (such as flights or ferry travel) made with a company other than Eurocamp Independent, you will incur cancellation charges. To avoid any penalties, you could transfer your accommodation booking to later in the year or to 2022.